Automation has become a crucial element in improving efficiency and competitiveness in numerous industries, from manufacturing to logistics to the food sector.
However, the success of these projects depends not only on the technology implemented, but also on the service and support customers receive during and after installation. A comprehensive approach to after-sales service can make the difference between a system that operates smoothly and one that faces constant inconvenience.
The customer-supplier relationship: a fundamental pillar in automation
Smooth and close communication between the customer and the supplier is essential for the success of any automation project. From the initial design phase through to implementation, constant interaction allows specific needs to be identified, doubts to be resolved and the project to be adjusted in real time. This closeness not only improves results, but also fosters a relationship of trust and collaboration that extends beyond the end of the project.
Active customer involvement during the automation process helps customize solutions that align with business objectives. In addition, a supplier that maintains an open dialogue can anticipate problems and suggest continuous improvements, ensuring that the implemented solution remains relevant as business needs change.
Our commitment to our customers: the four pillars of i-mas
At i-mas, we are proud to provide a comprehensive after-sales service based on four fundamental pillars:
- Annual preventive maintenance: We provide programmed revisions that ensure the proper functioning of the systems and anticipate possible inconveniences. These reviews cover not only the hardware, but also the software, ensuring that all parts of the system are synchronized and operating optimally.
- Technology watch for new developments: We evaluate the robustness of implemented systems and explore new technologies that can be beneficial to our clients. This proactive approach ensures that our clients are always at the forefront, taking advantage of innovations that can improve their productivity and efficiency.
- 24/7 assistance: We have two help lines, one for machine vision and one for automation, ensuring that our customers have access to the necessary support at any time. This constant availability is crucial for solving urgent problems that could disrupt operations.
- Spare parts and consumables replacement: We commit to the delivery of spare parts and consumables within 8am to 10am for any request made before 5pm, ensuring that the operation never stops. This fast and efficient service is essential to maintain process efficiency and avoid production delays.
The combination of these pillars reinforces our commitment to customer satisfaction and service excellence. At i-mas, we believe that robust after-sales service is critical to the long-term success of any automation implementation.
In short, we can say that the importance of service in automation projects cannot be underestimated. A solid relationship between the customer and the supplier, together with proactive and effective after-sales support, are key elements for long-term success. At i-mas, we believe that our dedication to these principles is what sets us apart and enables us to deliver real added value to our customers. As the automation landscape continues to evolve, we are committed to adapting and continuing to provide the support necessary for our customers to effectively achieve their business objectives.
In the engineering department of i-mas we are specialized in the combination of artificial vision technologies, deep learning and industrial automation in production processes, which allows us to offer integral solutions adapted to the specific needs of each client.
Want to learn more about our services? Contact us or visit our projects section!
